Team aAt Artisan Sole LLC, we believe that exceptional shoes deserve exceptional service. Our team is dedicated to providing you with an outstanding experience from the moment you shop with us to when you step out in your new pair of shoes. This policy outlines the standards of service that guide our team’s operations and the level of care we aim to deliver.

1. Our Team

At Artisan Sole LLC, we’re more than just a shoe store — we’re a team of passionate artisans, designers, and customer service professionals committed to delivering superior craftsmanship and personalized service. Our team consists of:

  • Customer Support: Our customer service team is always available to assist with any inquiries you may have, whether it’s about sizing, product features, or order updates. We’re here to provide you with personalized recommendations and solutions tailored to your needs.
  • Craftsmanship Team: Our expert artisans take pride in handcrafting every pair of shoes. Whether you’re purchasing one of our signature designs or a custom creation, our artisans bring years of experience to ensure that your shoes are crafted with quality, precision, and style.

2. Our Service Promise

At Artisan Sole LLC, we promise to deliver an exceptional shopping experience by offering:

  • Personalized Assistance: Whether you’re shopping for a gift, finding the perfect fit, or looking for a custom design, we’re here to help. Feel free to reach out to us by email at crawford@derrickanthony.fun or call us at +1 719-521-3861 for personalized recommendations or advice.
  • Efficient Communication: We value your time and strive to respond to all inquiries within 24-48 hours. You can expect timely updates on your orders, shipping, and any other queries you have.
  • High-Quality Products: All our shoes are designed with care and made from top-quality materials to ensure durability, comfort, and style. Each pair is crafted to meet the highest standards, providing both functionality and fashion.
  • Reliable Shipping: We aim to process and ship your orders as quickly as possible. Most orders are processed within 2-3 business days and you will receive a tracking number once your order has been shipped.
  • Customer Satisfaction: If you’re not satisfied with your purchase, we offer a 30-day return and exchange policy. Please refer to our Returns & Exchanges Policy for more details on how to initiate a return or exchange.

3. Custom Services

  • Custom Shoe Designs: We offer custom shoe design services for customers who want a unique look. From material choices to personalized detailing, we work closely with you to create a pair of shoes that’s truly one-of-a-kind. To discuss custom designs, please contact us at crawford@derrickanthony.fun.
  • Sizing Help: If you’re unsure about your size, our customer service team is happy to guide you. We provide detailed size charts and can assist you in finding the best fit for your foot shape and style.

4. Service Hours

Our customer service team is available during the following hours:

  • Monday – Friday: 9:00 AM to 6:00 PM (MST)
  • Saturday: 10:00 AM to 4:00 PM (MST)
  • Sunday: Closed

If you contact us outside of these hours, we will respond as quickly as possible during the next business day.

5. Commitment to Customer Feedback

Your satisfaction is our priority, and your feedback is incredibly valuable to us. If you have suggestions for improving our products or services, we encourage you to share them with us. We’re always looking for ways to enhance your shopping experience.

Feel free to reach out via email at crawford@derrickanthony.fun, or call +1 719-521-3861 with your thoughts or concerns.

6. Contact Us

For any inquiries, assistance, or special requests, you can reach our team:

Artisan Sole LLC
Email: crawford@derrickanthony.fun
Phone: +1 719-521-3861
Address: 125 N Tejon St, Colorado Springs, CO 80903nd Service